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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Protherm products

The group "New Technologies" offers for review the products of the plant Protherm: floor and wall-mounted gas boilers, solid fuel and liquid fuel boilers, electric boilers, water heaters, boilers, thermoregulators
  • Wall-mounted gas boilers Protherm
    Wall-mounted gas boilers
    Jaguar, Lynx, etc.
  • Outdoor boilers Protherm
    Outdoor boilers
    KLOM bear, KLO Grizzly bear, etc.
  • Electric boilers Protherm
    Electric boilers
    RAY et al.
  • Industrial boilers Protherm
    Industrial boilers
    The Bison NO series, etc.
  • Solid fuel boilers Protherm
    Solid fuel boilers
    The Beaver DLO series, etc.
  • Liquid fuel boilers Protherm
    Liquid fuel boilers
    Series Bison NO, NL, etc.
  • Water heaters and boilers Protherm
    Water heaters and boilers
    VGR VIH R CN 400 side, etc.
  • Thermoregulators Protherm
    Thermoregulators
    Thermolink B, MiSet, etc.
  • archive Protherm
    archive
    FS B500S, etc.

NEW TECHNOLOGIES GROUP

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